There are various ways to get your photos to us. These recommendations apply mainly to photograph restoration projects. See our FAQ page for other image topics (for example, web imagery). By the way, if you are unsure about any of the information given on this page, please do not hesitate to contact us. We're not in the business of bamboozling our customers!
The best way, if you live or work in the Edinburgh area, is to deliver the photo to us by hand. This way, you can be sure that the photograph reaches us safely, and we get to do the initial scanning (we prefer to do it ourselves, where possible, to get the best results). Alternatively, it might be possible for us to collect the photo from you, especially if you have more than one photo in mind. Phone up and ask us about this.
(If you know nothing about using scanners, file formats and the like, just skip this section).
You can scan the photo yourself, if you have access to a scanner, and then either:
If you are looking for photo restoration work, please:
For other work (web images, electronic art work and so on), see our note below about file formats.
Upload a photograph directly to us:
File size limit is 100MB, but we expect most files to be under 50MB. Please be patient - large image files will take some time to upload fully.
Please include your name and contact details. We can use this if your file fails to upload correctly.
Package your original picture (unframed) as securely as possible, and post it to our address on the contact page. Use one of the Post Office's special delivery options. It's worth the little bit extra it costs.
(You might also want to consider obtaining a copy of the photograph before sending it to us. Obviously, by the very nature of the service we provide, in many cases the photograph you are entrusting to us will be the only copy you have of that photograph, and it may well be irreplaceable. Many high street photo shops can do quick prints, and having a basic copy is a good insurance against unforeseen postal problems).
A note about file formats
For photographic work, we like "tif" files! "Tif" files use what is known as "lossless" compression; this means that the file retains all of the information obtained when the file was scanned. As a result, "tif" files (and other lossless file formats, such as Adobe Photoshop's proprietary "psd" format) give the best results when undertaking a photo restoration project.
Unfortunately, "tif" files are often very large, despite using compression. This is no problem if you can burn the file to a CD or DVD, but it makes for an uncomfortable upload experience (particularly on slow or unreliable internet links). However, for us to do the best possible job, we need quality materials at the outset, so if waiting for an upload to complete isn't your idea of fun, it's best to let us handle the scanning side of things.
For web work, on the other hand, a "lossy" format such as a "jpg" file is often preferred. Also, many digital cameras only produce "jpg" format images, so if you wanted us to do a montage of a recent set of digital photographs, your choice of format might be already decided for you.
As a result, several image file formats can be uploaded via the upload form on this page. However, if we consider that the quality of the image we receive is too low for the purpose you have in mind, we will contact you to discuss alternatives.
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